Return & Refund Policy

In the event that the order is cancelled before production or shipping or if the product is damaged, we will approve the Return and Refund. Please carefully go through our Return and Refund Policy.

1. Order Cancellation

The order can be cancelled within 12 hours after placement. After 24 Hours, the order cannot be cancelled or updated, because we ship orders within 12-16 Working Hours (Depending on time of order).

2. Money Refunds

Under the following circumstances, we assure 100% Refund and Return. Customer satisfaction is our primary concern.

Return and Refund is authorized in the event:

If You have received incorrect/wrong product or there is a defect in the product.
Please note in the event of MisShipment, The case has to be opened within 24 Hours. 

Also, if it is an electronic device/gadget/equipment, In Case of damage request, please ensure that you have video proof to support the claim. supporting video/images have to submitted for the Return request to be approved.

3. Non- Refundable Reasons

Return or Refund Shall not be authorized if the reason for cancellation is any of these:

A. If you want to cancel the order because of change in address, no changes can be done in a product after it has been put in production or shipped. 

B. If you are not at home for receiving your order. 

C. If you do not accept the parcel when delivery is attempted.

D. If your order is delayed due to Natural Disaster/Epidemic/Global Crisis or any other such issue which is beyond our control. 

Please Note, if approved, You will receive your refund amount in your source account within 2-10 Days. 

4. Exchange Request

You can only exchange your item if it is defective or damaged. If you want to exchange the product you have purchased, then you need to send us an email at newyorkgiftsstore@gmail.com

Replacement Request is to be made within 7 Days of Delivery.

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The advent of the COVID-19 and the manner it has affected the supply chain has forced all lead times for existing orders and quotes to be viewed as approximations. Temporary delays in delivery and service performance concerning us and/or our suppliers/sub-contractors may occur as a result of the COVID-19 virus. Therefore, all delivery/performance dates are non-binding.  

Please Note for the duration of lock down, no cancellation/return will be approved for delay in delivery. 

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